WAKEFIELD, Mass.–(BUSINESS WIRE)–An ABI Research study sponsored by the Near Field Communication (NFC) Forum found that 85% of consumer respondents, who were surveyed in nine countries, have used an NFC contactless card or mobile payment wallet , while the use of contactless payment cards has increased. by 30% over the last two years.
See a summary of the study results here.
This growth was driven by the contactless capability of NFC and concerns about the COVID-19 pandemic, along with the continued growth of users of wearables, smart watches and mobile phones. Additionally, the data revealed a trend, with 95% of respondents having used NFC contactless technology to pay for a product in the past year. This includes data showing nearly half of consumers using NFC to pay for public transport and over a third have used NFC for consumer product interoperability in products such as clothing, alcohol or luxury goods. One of the many interesting regional differences was that nearly every South Korean surveyed used NFC technology on a daily basis.
“The impressive uptake of the NFC wallet was complemented by high levels of user satisfaction, security and safety confidence and improved familiarity with NFC,” said Andrew Zignani, Research Director, ABI Research. “On average, 85% of respondents had used contactless technology, representing a 30% increase in usage for contactless card usage compared to the 2020 survey results. Apple Pay and Samsung Pay also saw impressive usage growth , with a 37% and 35% increase in uptake for their respective solutions.”
Additional findings from the report include:
Contactless card usage is extremely high with over 70% exposure recorded in most respondents across the countries surveyed
The overall use of mobile payments increased in all regions
Most everyone (82%) has two or more cards in their digital wallet
Mobile wallet usage has more room to grow with most respondents using their mobile payment wallets for less than 24 months.
The usability of the technology continues to improve on a number of metrics.
View the summary presentation of the survey results here.
Members can view the full survey results on the NFC Forum member portal.
The purpose of the ABI research study was to follow up on the previous study completed in 2020 to gain a greater understanding of the adoption, familiarity and consumer experiences with NFC globally and regionally. NFC is a short-range technology that is a standard feature on the approximately three billion smartphones in use today – or 20% of the world’s population.
“Not only has usage increased with nearly half of consumers using NFC almost every day, but half prefer to use their phone or look over a contactless card. We expect digital wallet adoption to grow as NFC innovation continues to grow in the automotive and access control markets as a convenient, safe and secure alternative to contactless cards,” said Mike McCamon, executive director, NFC Forum “As the use of NFC with devices, wearables, cards or other non-traditionally NFC-enabled items continues to grow in volume, consumers will look for NFC wayfinding in products to ‘told you where to tap for the best connection.”
To learn more about how NFC is being used beyond payment, register to attend our August 31 webinar Beyond Payment: Bringing NFC to Scale (nfc-forum.org).
About the NFC Forum
The NFC Forum was launched as a non-profit industry association in 2004 by leading mobile communications, semiconductor and consumer electronics companies. The Forum’s mission is to advance the use of near field communication technology by developing specifications, ensuring interoperability between devices and services, and educating the market for NFC technology. The Forum’s global member companies are currently developing specifications for a modular NFC device architecture and protocols for interoperable data exchange and device-independent service delivery, device discovery and device capability.
Follow the NFC Forum: Facebook, LinkedIn, I tweetto YouTube